Become a Partner 
One secure upload connects your patients with home medical equipment. We coordinate the next steps with your office and your patient.
Prescription, notes and item list — sent once through the provider portal.
There is no charge to your practice for a referral. We bill the patient's plan directly, once our Medi-Cal supplier enrollment completes.
See where every referral stands without chasing phone calls.
We arrange delivery with the patient across Los Angeles & Orange County.
The same referral. A simpler day.
Without ZonDMEA referral can involve all of these tasks, depending on the item and payer. Each handoff is another detail to keep track of.
With ZonDMEYour office may still need to provide additional clinical documentation or signed orders. Medi-Cal billing begins once supplier enrollment completes. Questions? Email our team ↗
A clear path from referral to delivery
Less follow-up for your office. More time for your patients.
01Share the prescription and supporting documents through the provider portal.
02We review the request and coordinate any missing information with your office.
03We clarify service availability, documentation and payment options before fulfillment.
04We arrange delivery with the patient and share updates with your office.
Compare at a glance
The clinic's part ends at the upload. Here's what moves off your team's desk.
| Referral task | Your office alone | With ZonDME |
|---|---|---|
| Send prescription, notes & item list | Fax, phone, email | One portal upload |
| Coverage & service-availability review | Your staff | We handle it |
| Equipment & documentation review | Your staff | We handle it |
| Missing HCPCS code | Your staff looks it up | We identify it — never guess |
| Authorization (TAR), when required | Submit & follow up | We coordinate it |
| Patient contact & home delivery | Your staff | We arrange it |
| Referral status updates | Phone tag | Visible in the portal |
| Cost to your practice | Staff time | $0 per referral |
Equipment & supplies
Walkers, rollators, wheelchairs, canes and crutches
Commodes, shower chairs and transfer benches
Semi-electric hospital beds and pressure-relief support
Adult briefs and underpads
Replacement tips, grips, pads, wheels and brakes
Everyday health items and benefit-card options
Referral guide
Clear documents help us review the request and identify the next step.
Additional documentation, including a face-to-face record, may be needed depending on the item and payer requirements.
About ZonDME
We are a durable medical equipment supplier in Santa Fe Springs. We take the referral, verify coverage, deliver to the patient's home, and handle the billing once our Medi-Cal supplier enrollment completes.
Questions & answers
No. We bill the patient's plan directly, once our Medi-Cal supplier enrollment completes. There is no charge to your practice for a referral.
Four: the prescription, relevant chart notes, the face-to-face encounter note, and the item list. If a HCPCS code is missing we identify it. We never guess a code.
It depends on the plan and the item. Some items need no authorization; others need a TAR, and that timing is the plan's. You can see the current status of every referral in the portal.
Register your facility once, then upload through the provider portal. Your NPI is checked against the NPPES registry before the first order ships.
Yes. Our fax is 213-912-3188. If the referral is for an order we already have, please write the reference number (it looks like ZW-260722-BEAC) on the cover sheet or the first page. A fax carries no sender information, so that reference is what tells us which patient the pages belong to. Without it we can still process the referral, it just takes a person to match it up.
Los Angeles and Orange County. Ask us about neighboring areas. Delivery is arranged case by case.
Yes. California workers' comp does not require Medicare or Medi-Cal supplier enrollment, so we accept these referrals now under our California HMDR license (#129122) and NPI 1750200416.
The treating physician completes, signs and sends the DWC Form RFA to the claims administrator. We can prepare the item list with HCPCS codes and quantities for your RFA. The medical decision and the signature stay with your office.
We deliver only the items and quantities in the claims administrator's written decision. If the request is denied or liability for treatment is disputed, we do not ship.
No out-of-pocket cost for workers' comp-approved equipment.
Ready to be a local partner for your practice and your patients.
Become a Partner Email [email protected]